[YOUR REGISTERED BUSINESS NAME] trades as BizzFlow POS and operates the service at bizzflow.online. In these pages "we", "us" and "our" mean that business, and "you" means the person or business using the service.
Address: [YOUR TRADING ADDRESS]. You can reach a person at support@bizzflow.online, and we aim to answer within two working days.
If a paid plan is not right for you, tell us within 14 days of your first payment and we will refund it in full. You do not have to give a reason.
Your first payment for a paid plan, monthly or yearly, is refundable in full for 14 days from the date it was taken. Ask us and we will refund it and move the account back to the free plan. Nothing you have entered is deleted by that.
The free plan does not expire and asks for no card, so you can try the service properly before paying anything at all.
A renewal charged after a plan has run for a period is not automatically refundable, because the service was available to you throughout. Two exceptions, and we do not argue about either: if you tell us within 14 days of a renewal that you meant to cancel and have not used the paid features in that period, we will refund it; and if a fault on our side made the service unusable for a meaningful part of the period, we will refund it in proportion.
To avoid an unwanted renewal, cancel before the renewal date from Plan and billing inside the application. Cancelling does not end your access immediately — you keep the paid features until the period you have already paid for runs out.
After the first 14 days, a yearly plan is not refunded for the months you have not yet used, unless we have agreed otherwise in writing or the exceptions above apply. You keep access until the year you paid for ends.
Write to support@bizzflow.online from the email address on the account, and say which payment you mean. There is no form to fill in and you do not have to explain yourself.
We aim to approve or answer a refund request within two working days. Once it is approved, the refund is made through Paddle, our payment processor and the merchant of record for the sale, back to the card you paid with. Paddle releases it immediately; how quickly it appears is then up to your bank, and is usually five to ten working days.
Because Paddle is the merchant of record, it may also be able to help you with a payment or a refund directly, using the receipt it emailed you.
This policy sits alongside our terms and conditions and does not reduce any right you have under the consumer law of Pakistan or of the country you live in.